1. Introduction

Swivel ("we", "us", or "our") is a B2B loyalty and customer engagement platform operated by Kugie (kugie.app), a Jakarta-based digital solutions company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

2. Information We Collect

2.1 Merchant Information

• Store name, email address, and contact information provided during Shopify app installation
• Shopify store data necessary for app functionality (products, orders, customer lists)
• Billing and subscription information
• Usage data and analytics within the Swivel platform

2.2 Customer Information

• Customer names, email addresses, and phone numbers from marketplace orders (Tokopedia, Shopee, TikTok Shop, Blibli)
• Order history and transaction data
• Loyalty points and reward activity
• Customer interaction data (claim history, engagement metrics)

2.3 Automatically Collected Information

• Device information, browser type, and IP address when accessing our platform
• Usage patterns and feature interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

• Providing and maintaining our loyalty and customer engagement platform
• Processing order imports from supported marketplaces (Tokopedia, Shopee, TikTok Shop, Blibli)
• Managing loyalty programs, points, and rewards
• Generating analytics and insights for merchants about their customer base
• Processing payments through Altura payment services
• Calculating shipping rates through RajaOngkir shipping services
• Communicating with merchants about their account and services
• Improving and optimizing our platform
• Complying with legal obligations

4. Third-Party Services

We integrate with the following third-party services to provide our platform functionality:

• Shopify: E-commerce platform integration for store data and app functionality
• Altura: Payment processing services for transactions
• RajaOngkir: Shipping rate calculation and logistics services
• Marketplace APIs: Tokopedia, Shopee, TikTok Shop, and Blibli for order data import

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

5. Data Retention

We retain merchant and customer data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your data for up to 30 days to allow for reactivation. After this period, your data will be permanently deleted unless retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure API connections, role-based access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Merchant and Customer Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications
• Withdraw consent for data processing where applicable

8. Data Deletion Process

To request deletion of your data, contact us at privacy@kugie.app. We will process your request within 30 business days. Upon deletion, all merchant data, customer records, loyalty program data, and analytics will be permanently removed from our systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@kugie.app
• Company: Kugie (kugie.app)
• Location: Jakarta, Indonesia